Eligibility
Return window
Eligible items may be returned or exchanged within 30 days from the delivery date when they meet the condition and documentation requirements.
Autronix Refund Policy
Clear refund support for every garage order.
This Refund Policy explains how Autronix handles eligible returns, exchanges, refund reviews, order issues, and customer support requests for automotive tools, diagnostic equipment, workshop gear, and repair essentials.
30
Day return and exchange window for eligible items
24/7
Customer support for order and refund questions
3-5
Business day standard delivery window for orders
Tool Order Care
Refund support for sockets, ratchets, diagnostic scanners, testing tools, lifting equipment, and workshop essentials.
Policy Overview
30 Day Window
Simple terms before you return.
Autronix wants every customer to shop with confidence. Eligible products may be returned or exchanged within 30 days, provided the request meets the condition requirements and is reviewed by our support team before the item is sent back.
Condition
Product state
Items should be unused, clean, complete, and returned with original packaging, accessories, manuals, protective materials, and included parts.
Review
Support approval
Please contact Autronix support before shipping any return. Unauthorized returns may be delayed, rejected, or difficult to match to your order.
Refund
Final processing
Approved refunds are issued to the original payment method after the returned item is received, inspected, and confirmed by our team.
Return Review
Keep packaging, accessories, manuals, and product parts together so the review process stays accurate.
Return Process
Follow these steps.
A complete request helps Autronix verify your order, understand the issue, and provide the correct return or exchange instructions.
01
Prepare your order details.
Include your order number, customer name, checkout email, product name, and a clear description of the reason for the request.
02
Send the request first.
Contact Autronix support and wait for return instructions before sending back any socket set, scanner, test tool, jack, or workshop item.
03
Package the item securely.
Return the item with original packaging, accessories, manuals, protective inserts, and included parts whenever applicable.
04
Wait for inspection.
Once received, the item is reviewed. Approved refunds are processed to the original payment method after inspection is complete.
Eligibility Guide
Inspection Based
What can be reviewed.
Product eligibility depends on timing, condition, completeness, and whether the item can be safely inspected and restocked after return.
Usually eligible
These requests can generally be reviewed when submitted within the 30 day window and supported with complete order information.
✓Unused tools in original condition with complete packaging and accessories.
✓Wrong item received when reported with order details and product photos.
✓Items damaged in transit when reported promptly with packaging and condition photos.
✓Exchange requests for eligible products within the stated return window.
May not qualify
Some products or situations may not qualify for a refund because they cannot be verified, safely restocked, or matched to an eligible order.
!Items returned without prior support approval or without matching order information.
!Products that show heavy use, installation marks, missing accessories, missing manuals, or altered parts.
!Items damaged by misuse, improper handling, installation error, workshop abuse, or unauthorized modification.
!Requests submitted after the 30 day return and exchange period has passed.
Refund Timing
How refunds are issued.
Refund timing can vary depending on return shipping, inspection, payment provider processing, and the original payment method used at checkout.
A
Return delivery is confirmed.
The returned item must arrive at the designated return location before final review and refund approval can begin.
B
The item is inspected.
Our team checks the product condition, packaging, accessories, manuals, order match, and any reported issue.
C
The refund is submitted.
Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the credit.
Inspection Items
Diagnostic scanners, test equipment, electrical tools, and precision tools must be returned complete and protected.
Detailed Terms
Refund policy details.
Review the details below before requesting a return, exchange, or refund for an Autronix order.
How long do I have to request a return or exchange?
Eligible items may be returned or exchanged within 30 days from the delivery date. Requests submitted after this period may not qualify for return, exchange, or refund review.
What condition should the item be in?
The item should be unused, clean, complete, and returned with original packaging, accessories, manuals, protective materials, inserts, and included parts. Products showing heavy use, installation marks, alteration, misuse, or missing components may be declined.
Do I need approval before sending a return?
Yes. Please contact Autronix support before sending back any item. Returns sent without approval may be delayed, rejected, or difficult to match to your order.
Who pays return shipping?
Return shipping responsibility depends on the reason for the request and the result of the support review. If the wrong item was received or an item arrived damaged, provide clear photos and order details so the case can be reviewed accurately.
How are damaged or incorrect items handled?
If your item arrives damaged, incomplete, or different from what you ordered, contact support promptly with your order number, product name, packaging photos, and item condition photos. Autronix will review the case and provide the next step.
When will I receive my refund?
Approved refunds are submitted to the original payment method after the returned item has been received and inspected. Your payment provider or bank may require additional time to post the credit to your account.
Can I exchange an item instead of receiving a refund?
Eligible products may be exchanged within the 30 day window when the item meets the return condition requirements and the requested replacement is available.
Are shipping fees refundable?
Autronix offers free shipping on all products. If a special shipping charge, upgrade, or additional service fee applies to a specific order, refund eligibility for that charge may depend on the order details and review outcome.
Need Refund Help?
Send the order details first.
For the fastest review, include your order number, checkout email, product name, reason for the request, and photos if the item arrived damaged, incorrect, incomplete, or not as expected.
Support Email
support@autronix.mom
Support Phone
+1 405-562-6079
Business Address
2230 E 24TH ST, Tulsa, OK 74114-2912, United States
Support Availability
24/7 customer support for Autronix order, return, exchange, and refund questions.